FAQ

HOW TO REACH US

The best way to get in touch about an order is via Instagram DM (Direct Message) on our dedicated customer service account @CERBERUS.HELP all other requests please send an email to info@cerberus.shop

SHIPPING & RETURNS

RETURNS:
CURRENTLY WE HAVE AN ALL SALES FINAL POLICY. ALL ITEMS PRODUCED ARE MADE TO ORDER. MEANING THAT ONCE YOUR ORDER IS PLACED, WITHIN 1-3 DAYS YOUR ORDER WILL BE IN PRODUCTION. IF YOUR REFUND REQUEST IS SENT BEFORE YOUR ORDER IS IN PRODUCTION WE WILL BE ABLE TO ISSUE YOUR REFUND.

SHIPPING TIME:
ORDERS GENERALLY TAKE 7-21 BUSINESS DAYS (1-3 weeks) TO BE PRODUCED AND DELIVERED. PLEASE BE PATIENT. IF IT HAS BEEN OVER 14 BUSINESS DAYS, AND YOU HAVE NOT RECEIVED YOUR ORDER PLEASE DM @CERBERUS.HELP ON INSTAGRAM WITH YOUR ORDER CONFIRMATION NUMBER

VIEW OUR PRIVACY POLICY HERE