FAQ

HOW TO REACH US

For updates on orders you can follow @cerberus.help on Instagram. The best way to get in touch about an order is via email. please send an email to info@cerberus.shop. Please wait for our response. We generally respond to emails Mondays and Wednesdays

SHIPPING & RETURNS

RETURNS:
CURRENTLY WE HAVE AN ALL SALES FINAL POLICY. ALL ITEMS PRODUCED ARE MADE TO ORDER. MEANING THAT ONCE YOUR ORDER IS PLACED, WITHIN 1-3 DAYS YOUR ORDER WILL BE IN PRODUCTION. IF YOUR REFUND REQUEST IS SENT BEFORE YOUR ORDER IS IN PRODUCTION WE WILL BE ABLE TO ISSUE YOUR REFUND.

SHIPPING TIME:
ORDERS GENERALLY TAKE 3-5 WEEKS (MON-FRI IS 1 WEEK, WE ARE OFF ON THE WEEKENDS), PLEASE KEEP THIS IN MIND BEFORE ORDERING. ALL ORDERS ARE MADE TO ORDER MEANING WHEN YOU PLACE AN ORDER IS WHEN THE PRODUCT IS ACTUALLY MADE. 3-5 WEEKS FOR MANUFACTURING AND 1-3 DAYS FOR SHIPPING. ORDERS ARE MANUFACTURED MONDAYS/TUESDAYS AND WE GENERALLY SHIP EVERY THURSDAY/FRIDAY.IF IT'S BEEN OVER 5 BUSINESS WEEKS, AND YOU HAVE NOT RECEIVED YOUR ORDER PLEASE CHECK @CERBERUS.HELP ON INSTAGRAM FIRST FOR ANY UPDATES. IF THAT DOES NOT RESOLVE THE ISSUE SHOOT US AN EMAIL HERE AND WE'LL TAKE CARE OF YOU.

PRIVACY POLICY

VIEW OUR PRIVACY POLICY HERE