FAQ

HOW TO REACH US

The best way to get in touch about an order is via Instagram DM (Direct Message) on our dedicated customer service account @CERBERUS.HELP all other requests please send an email to info@cerberus.shop

SHIPPING & RETURNS

RETURNS:
CURRENTLY WE HAVE AN ALL SALES FINAL POLICY. ALL ITEMS PRODUCED ARE MADE TO ORDER. MEANING THAT ONCE YOUR ORDER IS PLACED, WITHIN 1-3 DAYS YOUR ORDER WILL BE IN PRODUCTION. IF YOUR REFUND REQUEST IS SENT BEFORE YOUR ORDER IS IN PRODUCTION WE WILL BE ABLE TO ISSUE YOUR REFUND.

SHIPPING TIME:
ORDERS GENERALLY TAKE 12-18 BUSINESS DAYS (MONDAY-FRIDAY). ALL ORDERS ARE MADE TO ORDER MEANING WHEN YOU PLACE AN ORDER IS WHEN THE PRODUCT IS ACTUALLY MADE. MANUFACTURING AND 1-3 DAYS FOR SHIPPING. ORDERS ARE MANUFACTURED MONDAYS/TUESDAYS AND WE GENERALLY SHIP EVERY THURSDAY/FRIDAY.WE RECOMMEND PLACING AN ORDER OVER THE WEEKEND TO GET YOUR ORDER THE QUICKEST.IF IT HAS BEEN OVER 18 BUSINESS DAYS, AND YOU HAVE NOT RECEIVED YOUR ORDER PLEASE CHECK @CERBERUS.HELP ON INSTAGRAM FOR ANY UPDATES. IF THAT DOES NOT RESOLVE THE ISSUE SHOOT US AN EMAIL HERE

PRIVACY POLICY

VIEW OUR PRIVACY POLICY HERE